A little over a month ago, Microsoft announced that they were bringing an end to the unlimited storage available to many users of their OneDrive cloud storage platform. As part of the changes, they were also planning to cut available free storage from 15GB down to only 5Gb. After an outcry from their user base, Microsoft announced today that they are modifying their offerings yet again to try to address some of the problems they created.
Besides the general criticism Microsoft faced from all corners for offering up unlimited storage and then having to back off of that, the company also saw over 72,000 customers get on their case on their UserVoice forum. Designed to get suggestions, the forum turned into a honeypot for customers upset by Microsoft’s decision.
In a post today, Microsoft acknowledged that the way the original decision was communicated gave the appearance the company was penalizing good customers for the action of a few customers thought to be abusing the service. Douglas Pearce, Group Program Manager with Microsoft, said the company was sorry and wanted to apologize for giving that impression.
Microsoft is also bringing back the 15GB of free storage for users who already have a OneDrive account with an existing 15GB of storage. Microsoft is also going to let users who had a bonus 15GB camera roll add-on keep that drive space as well. In order to take advantage of this change though, users do have to take the step of signing up to keep their storage. Microsoft has setup a special page that users can visit to make sure their account stays the same after the change to 5GB for free storage is made. This step has to be taken no later than January 31, 2016.
Users who have 1TB through Office 365 Home, Personal and University subscriptions will still get 1TB of storage and Microsoft will honor any additional storage space for up to 12 months. They will also offer a full refund for anyone who does not want to continue with unlimited storage.
If you have a Microsoft OneDrive account, be sure to hit the source link below for additional details and the link to let Microsoft know you want to keep your plan at the 15GB level if that is what you currently have.
source: Microsoft
via: Business Insider
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